Returns & Refunds
Our return policy follows Egypt's Consumer Protection Law (Law No. 181 of 2018) for online purchases.
14-day return window
You may request a return within 14 days of receiving your order — the minimum guaranteed under Egyptian consumer protection law for online purchases.
Condition for a return
Returned items must be unused, unopened, and in their original packaging with any protective seal intact. Products that show signs of use can't be accepted back.
Items that can't be returned
For hygiene and safety reasons, the following can never be returned once delivered:
- Feminine hygiene products
- Sexual wellness products
Cosmetics and skincare (creams, serums, makeup, etc.) can only be returned if the seal is unbroken and the product is unopened.
Refunds
Once we've received and inspected a returned item, we'll arrange a cash refund on pickup or a bank transfer — whichever works best for you. We don't process refunds online, since orders aren't paid for online.
How to start a return
Contact our team with your order number within the return window and we'll arrange pickup:
- Phone / WhatsApp:
- [support phone]
- Email:
- [support email]
Your rights
This policy follows Egypt's Consumer Protection Law No. 181 of 2018. If you feel your rights haven't been respected, you can file a complaint with the Consumer Protection Agency on their hotline 19588.